Blu ray player only plays sound with a green screen when trying to play a blu ray movie. How do I fix this?

I have my hdmi cord connected from blu ray player to my tv. It is a vizio blu ray player.Blu ray player only plays sound with a green screen when trying to play a blu ray movie. How do I fix this?
May be you need to update your Vizio blu ray player software, How to do this check if your blu ray player have a ethernet or wireless connection read your vizio manual how to update, of course you need

an internet connection to update your player...